Wild Wattle

Frequently Asked Questions

• What materials are your jewelry pieces made from?

  Our jewellery is handcrafted using premium recycled metals including sterling silver, 9ct gold and 18ct gold. All solid, nothing plated.

  Using recycled precious metals means that we're not adding to the demand for more mining locations.

• How long does shipping take?

  Standard shipping within Australia takes 5-10 business days for silver, and up to 6 weeks for gold.

  Express shipping is available for 3-5 business day delivery for silver.

  International orders typically arrive within 7-14 business days for silver, and up to 8 weeks for gold.

  If you need something sooner, do please chat with us and we'll let your know if we can get what you need on time.

• Do you offer custom or bespoke jewelry?

  Yes, we offer custom design services. Contact us to discuss your vision and we'll work with you to create a unique piece that reflects your personal style.

• What is your return policy?

  We offer a 30-day return policy for unworn items in their original condition. Custom and personalised pieces are final sale. Please contact us to initiate a return.

• How should I care for my jewellery?

  Store your jewellery in a cool, dry place away from direct sunlight. Clean gently with a soft cloth.

  Sterling silver oxidises when it comes into contact with sulfur, which is present in most environments. If you wear your pieces daily, they're less likely to build up oxidisation, thanks to the constant rubbing.

  If you're storing your jewellery, do leave it in the pouch it came in, with the anti-tarnish tab still inside. This little tab absorbs sulfur.

  The great thing about Wild Wattle jewellery is that the metals are solid, not plated, so if heavy oxidation does occur, we can polish it back to a fresh surface. This really is buy once, keep-it-alive jewellery.

  If your piece needs repairing, chat to us and we will work out what needs to be done and if you're eligible for a free repair.

• Is my jewellery waterproof?

  Absolutely.

  Lots of brands are marketing their jewellery as 'waterproof' at the moment, letting everyone know that the plating won't wear off, and the metals won't deteriorate.

  If you've seen that around, and are worried your jewellery isn't going to last, please know that Wild Wattle jewellery isn't made with cheap base metals, and it isn't plated. It's precious metal all the way through, so any oxidation that might occur on silver or 9ct gold (it really won't happen on 18ct gold at all) can be cleaned up either by removing the oxidation if it's a light tarnish, or by bringing the piece back to a fresh surface if it's a really heavy tarnish.